Who we are
Adminovation (“we”, “our”, or “us”) is a UK-based virtual assistant company providing services diary management, document rebranding and formatting support, training, events and travel coordination and general administration . We are committed to protecting the privacy of our clients, partners, website visitors, and training participants.
We are the data controller of any personal data processed in the course of our business activities.
Information we collect
We collect and process personal data in the following ways:
a. From Client and Prospective Clients:
- Name, job title, and company name
- Business contact details (email, phone, address)
- Project-related communications and documentation
b. Website and Marketing Data:
- IP address, browser information, device type
- Contact form submissions
- Cookies and usage analytics (see Section 7)
How we use your data
We use your personal data to:
- Provide administration and support services
- Maintain accurate records of services delivered
- Respond to enquiries or provide quotes
- Send service updates or marketing emails (only with your consent)
- Meet legal and regulatory obligations
Legal bases for processing
We rely on the following lawful bases:
- Contract – when processing is necessary to deliver our services
- Legal obligation – to comply with regulatory or statutory duties
- Legitimate interests – to manage our business effectively
- Consent – for optional communications such as marketing
Who we share your data with
We do not sell your personal data. We may share it with:
- Trusted IT and service providers (e.g. CRM, cloud storage)
- Professional advisors (e.g. legal or accounting)
How long we keep your data
We retain personal data only as long as necessary. Typical retention periods include:
Client records: up to 7 years after contract completion
General enquiries and marketing data: until you unsubscribe or request deletion.
Cookies and website analytics
Our website uses cookies to improve performance and user experience. These may include:
- Functional cookies (essential for navigation)
- Analytics cookies (e.g. Google Analytics)
You can control cookie preferences through your browser settings.
Your rights
Under the UK GDPR, you have rights regarding your personal data:
- Access – obtain a copy of your data
- Rectification – correct inaccurate or incomplete data
- Erasure – request deletion of data (where applicable)
- Restriction – limit how we use your data
- Objection – object to certain types of processing
- Portability – request transfer of data to another provider
- Withdraw consent – where processing is based on consent
To exercise your rights, contact us at info@adminovation.co.uk. We may need to verify your identity before responding.
9. Data Security
We implement appropriate technical and organisational security measures, including:
- Encrypted data storage
- Secure access controls
10. Contact us
If you have questions or concerns about how we use your data, or if you wish to make a data request, please contact us with the below information:
Email: [Your Contact Email]
Phone: [Phone Number]
Post: [Company Address]
11. Complaints
If you’re not satisfied with our response, you can lodge a complaint with the UK regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113